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Our Policies, Terms and Conditions

Redo Policy

We will gladly redo an item for any reason you can think of. Whether it is for stain removal, pressing, or anything you’re not happy with, we will redo your item free of charge. In order for us to process a redo we require the original receipt attached to clothing bag and the item needs to be brought back within 48 hours of pick-up. If you are unable to bring the order back within 48 hours please call us and we will make arrangements to redo the item for you.
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Abandoned Order Policy

Per our policy, Gate City Cleaners is not responsible for items not claimed within 30 days from their due date. Gate City Cleaners will make every effort to contact you regarding your order before we will deem your order abandoned.

Our policy is as follows:

Please be sure to provide us accurate contact information.
We will NOT notify you of a completed order by phone. If you wish to receive completed order notifications an email address must be provided. We will only use your phone number to call you regarding an order late for pick-up or if there is an issue with your order.

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Damaged Order Policy

We will always use the utmost of care when cleaning your garments. If in the event damage occurs to a garment, our policy is as follows:

Your satisfaction is our top priority and in the unfortunate event that your garment is damaged, we will always aim to resolve the issue to your satisfaction so we may continue a positive working relationship.
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Customer Release of Liability

GENERL RELEASE: We always use the utmost care in cleaning your garments and household goods, but due to variations in materials, fabrics and any dyes used, we require your authorization before we can proceed. We cannot guarantee against color loss or shrinkage; or damage to weak or tender fabrics. Any difference in count must be reported, and receipt presented, within 48 hours. Unless a list accompanied the bundle, our count must be accepted. The company’s liability with respect to any lost article shall not exceed 10 times our charge for processing it.

    DRAPERIES, CURTAINS, BEDSPREADS, BLANKETS, & OTHER HOUSEHOLD ITEMS: Gate City Cleaners will be responsible for the cleaning of household items except for the following:
  1. Sun fading.
  2. Color loss due to NON-Fast dyes or colors that will not withstand the selected cleaning process or solvents.
  3. Holes or tears due to the degradation of the fabric while hanging or wear & tear.
  4. Shrinkage due to improper pre-shrinkage of manufacture.
  5. Inside batting or basting material could shift or move if manufacture did not properly stitch/sew the material.
  6. Border piping or fringe can tangle, get knotted, and pull away from the body of the item.